WF Overview: Send initial automated response after receiving the first message from lead based on business hours. Specific for Z-003-5 & -5a: sends an initial SMS to confirm the requested call back then immediately connects you & the lead over the phone.

Customization Required: Adjust business hours based on the actual hours of the business. Check & tweak the messaging if needed.

Pro tip: Install the webchat widget on your website, you could replace the contact us form on your site, You also can integrate Google My Business (GMB) + Facebook Messenger (FB. Mega)

Pro tip: Place the request a call back form on your site some options include: as a button, floating button, time-delayed popup, exit popup or simply as a new page with a link in the menu.